FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
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Explore the beauty of Ella!
TUK TUK TOURS & TRANSPORT
Q: How many people can travel in one tuk tuk? A: Our tuk tuks comfortably accommodate up to 3 adult passengers. For larger groups, we can arrange multiple tuk tuks traveling together or suggest our car service options.TUK TUK TOURS & TRANSPORT
Q: Are tuk tuks safe and comfortable? A: Absolutely! Our tuk tuks are meticulously maintained, with safety features and comfortable seating. For journeys under 2 hours, they offer the perfect blend of authentic experience and comfort. For longer journeys, we recommend our car services.
Q: Can we bring luggage in the tuk tuk? A: Tuk tuks can accommodate 1-2 medium bags or several small bags in addition to passengers. For travelers with more luggage, we recommend our car services.
TOURS & EXPERIENCES
Q: What's the best time of day for tours around Ella? A: Early morning (6-10am) typically offers clearer visibility and spectacular lighting for photography. For Nine Arch Bridge, we coordinate with train schedules for perfect photo opportunities. During monsoon season (May-September), morning tours are recommended to avoid afternoon rain.TOURS & EXPERIENCES
Q: Do your hiking tours require previous experience? A: We offer hikes for all ability levels. Little Adam's Peak is accessible to most visitors with basic fitness, while Ella Rock requires moderate fitness and some hiking experience. We're happy to recommend the most suitable options based on your comfort level and experience.
Q: Can you accommodate dietary restrictions on tours? A: Yes! With advance notice, we can arrange vegetarian, vegan, gluten-free, and other dietary requirements for any tours involving meals or refreshments.
Q: What's the maximum group size? A: We specialize in intimate, personalized experiences. Tuk tuk tours are limited to 3 people per vehicle. For hiking and cultural experiences, we typically maintain groups of 8 or fewer to ensure quality, personalized attention, and minimal environmental impact.
BOOKING INFORMATION
Q: How far in advance should I book? A: For peak season (December-March), we recommend booking 1-2 weeks ahead. During other periods, 2-3 days notice is usually sufficient, though we can often accommodate last-minute requests when available.BOOKING INFORMATION
Q: What payment methods do you accept? A: We accept cash payments (Sri Lankan Rupees, USD, EUR, GBP) on the day of service.
Q: What is your cancellation policy? A: • Full refund for cancellations more than 48 hours in advance • 50% refund for cancellations 24-48 hours in advance • No refund for cancellations less than 24 hours before scheduled service • Full refunds provided if we cancel due to unsafe weather conditions
Q: What should I bring for tours and activities? A: We recommend: • Comfortable walking shoes with good grip • Sun protection (hat, sunglasses, sunscreen) • Weather-appropriate clothing (with modest options for temple visits) • Small backpack for personal items • Camera and spare batteries • Reusable water bottle • Light jacket or sweater (mornings/evenings can be cool)
PRACTICAL INFORMATION
Q: Do you offer hotel pickup and drop-off? A: Yes, we provide complimentary pickup and drop-off at any accommodation in Ella. For locations outside central Ella, a small additional charge may apply depending on distance.PRACTICAL INFORMATION
Q: Can you arrange airport transfers? A: Yes, we provide reliable transfers between Ella and both Bandaranaike International Airport (Colombo) and Mattala Rajapaksa Airport. The journey from Colombo takes approximately 6-7 hours, while Mattala is about 2-3 hours away.
Q: What languages do you speak? A: Amila speaks fluent English and Sinhala. Basic communication in French is also possible.
Q: What's the weather like in Ella throughout the year? A: Ella enjoys a moderate climate: • Dec-Mar: Dry season with pleasant temperatures (17-24°C) • Apr-May: Warmer temperatures (20-28°C) with occasional afternoon showers • Jun-Sep: Southwest monsoon bringing regular afternoon rainfall • Oct-Nov: Inter-monsoon period with variable rainfall and moderate temperatures (18-25°C)Morning mist is common year-round but typically clears by mid-morning, creating magical photography opportunities.
🛺 AMI TUK TUK TOURS & TAXI SERVICE ELLA 🛺
📱 +94 77 307 8621
📧 apriyadewa224@gmail.com
📌16 Mile Post, Wallawaya Road, Ella, Sri Lanka
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